Order cancelled after payment made

<p>I placed two orders on Spree's App on Friday 13 May 2016 and chose the EFT payment option. I transferred the money for both orders on Sunday 15 May 2016 and sent the proof of payments through to ***. Yesterday, 16 May 2016 the orders were still reflecting as Pending Payment. When I checked again today, the orders were cancelled. I am confused as to what is going on, the call centre number just rings endlessly without being picked up by agents - no service at all. Can someone contact me ASAP and tell me what is going on! I need my money back if you cant fulfill my order.</p> <p>Orders: *** & *** </p>