1 reviews | Active since Jun 2017
Order 15 days delayed and delivered to the wrong adress
<p>I placed an order on the 31st of May, it was a small order consisting of only a scarf and a pair of pants. I dit not receive any reply from ********** multiple times. I did however call the support centre, and a few days later the order was handed over to the courrier. On the 15th of June I received confirmation that it will be deliverded on that day. I was home all day and started getting anxious so I checked my profile on the site, only to find out that its been "delivered". I honestly cannot believe that Spree's service is this bad. I would NEVER use the site again.</p>
Hi Marijke,
Thank you for this feedback.
Please accept this apology on behalf of our courier partners if they indeed had address issues.
We cannot apologise enough for the disappointment caused to some of our customers. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.
There are measures in place to prevent this from happening again. Thank you for your patience and support at Spree.
Warmest Regards
The Spree Team.
Hi Marijke,
Thank you for this feedback.
Please accept this apology on behalf of our courier partners if they indeed had address issues.
We cannot apologise enough for the disappointment caused to some of our customers. Please know that our intention is not to frustrate our customers at all. I genuinely hope that next time around we will be able to delight you.
There are measures in place to prevent this from happening again. Thank you for your patience and support at Spree.
Warmest Regards
The Spree Team.