order ***

ord handed to courier on 21/4. Still sitting with courier. no response from support team. F/b says goods at post office this is not so. if i track the order it still says its with courier. only address is listed and its my physical one. more than 6 working days have passed. i am bashing my head against a wall. just need someone to be honest and tell me what is going on. This is the worst online company i have ever dealt with. They never respond to emails and try and look good on fb by asking customers to private message them and they do not respond to that either, please find out what has happened to my order