tN
tuliswa N
1 reviews | Active since Sept 2011
30 Apr 2015, 16:02
Order ***
hi all<br> <br> generally im very satisfied with Spree and its service. I do however have a complaint. I ordered five items, which only 4 came, which also came after 6 days. not a train smash. now they tell me that the item, the Guess pleather combo is out of stock and they will not be replenishing it. I don't want the Spree credit or Refund. all I simply want is my Guess Pleather combo jacket. that's all I want... Surely Spree can source this jacket from somewhere.
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Spree.co.za's replyOfficial
30 Apr 2015, 16:36Hello nomondentobela,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused.
As per our telephonic conversation, we have loaded Store Credit to the value of the item on your Spree profile, which you are able to use at any time. Should you prefer a refund to your credit card/bank account for this item, kindly advise and we will gladly assist.
Once again, please accept our sincere apologies for the inconvenience caused.
Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused.
As per our telephonic conversation, we have loaded Store Credit to the value of the item on your Spree profile, which you are able to use at any time. Should you prefer a refund to your credit card/bank account for this item, kindly advise and we will gladly assist.
Once again, please accept our sincere apologies for the inconvenience caused.
Regards,
Spree Support
Best regards,
Spree.co.za's reply30 Apr 2015, 16:36
Official
Hello nomondentobela,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused.
As per our telephonic conversation, we have loaded Store Credit to the value of the item on your Spree profile, which you are able to use at any time. Should you prefer a refund to your credit card/bank account for this item, kindly advise and we will gladly assist.
Once again, please accept our sincere apologies for the inconvenience caused.
Regards,
Spree Support
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused.
As per our telephonic conversation, we have loaded Store Credit to the value of the item on your Spree profile, which you are able to use at any time. Should you prefer a refund to your credit card/bank account for this item, kindly advise and we will gladly assist.
Once again, please accept our sincere apologies for the inconvenience caused.
Regards,
Spree Support
Best regards,