Online shopping store owned by ********

On 21 and 24 January 2014 I returned my first and last spree orders amounting R4654.00 as per their return policy. I am struggling to get my refund back despite assurances from the so called support centre agents. A lady called Shaffeeah responded to my mail and said my money has been processed but to date nothing is forthcoming. I have called, e-mailed and my bill is probably reaching a thousand now. Why do you sell fongkongs at such high prices and still refuse to refund people their money when they have returned goods as per your policy!!!