Online shopping

<p>I received a voucher from Spree.co.za. and used it to purchase myself 2 pairs of shoes and paid in the difference.</p> <p>When I received the shoes the one pair was too big, I then went back to the app to see if they have an exchange policy as I wanted the shoes, but just in a smaller size. Saw no option to exchange, only to return. I then chose that option and chose a store credit thinking that when they give me the store credit I will just buy the shoes again online. </p> <p>I thrn sent through an online enquiry in the 01/08 giving them my story and saying that I still want the shoe and that I chose a store credit instead of a refund because I wanted to get a smaller size. Nobody got back to me. Then on the 04/08 I receive a message to say that their warehouse received my return. Take note that it was after I sent my enquiry. Then on the 04/08 I called and spoke to Nishaad who wasnt very helpful and didnt even mention that Spree allows exchanges. And maybe she could see what she could do for me. Instead I asked for a refund of my R149 into my account because I wouldnt be getting the value of the voucher back again to purchase the shoes. </p> <p>Today on 10/08 I receive a response to my online enquiry I lodged on the 01/08 only to advise me that they could do an exchange and that I had to call ********** 010 to log an exchange. Why was this not communicated to me earlier or on the call with Nishaad? Also why is the option to exchange not communicated on your app or the web? Even if it states you have to call to log an exchange? Why did it have too take so long for me to find this out, and why nowhere during my call did the agent not tell me this!</p> <p>Today I spoke to Zelpha after getting the online response to advise that I was not made aware of this exchange policy or I definitely would have used this option. I look forward to seeing your response Spree and how long it takes you.</p> <p>Order No: ********** 36 Return No: ********** 36-1 </p>