Once again- ****py customer service

<p>Ordered items off spree and requested a return on 6/12/16. Om 9/12/16, I received a call asking if the parcel had been picked up. I rep**** that I had received no notification that the parcel would be collected, and so it had not been collected as I had not been available for collection. Collection was then scheduled for 12/12/16. I live in an apartment building and work away from home full time. I have expressed this to sree on several occasions. If a return needs to be collected, I leave the parcel at the reception of the building I live in. The parcels safety cannot be guaranteed in that space as the receptionist has duties that take him away from his desk at times. This is why I ask to be notified for collections so that I leave the parcel there on the day it needs to be there. The parcel that was to be collected 2 days ago is still there. No communication from spree. Just silence. I am super frustrated at the lack of responsibility! This also delays my refund!!!!!</p>