October Refund still not paid and no response to my emails

I made a return on 28 October, it was quality checked and approved long time ago but the refund was never processed. I phoned Spree at least 3 times, obviously speaking to different people but they all said they are processing it, up to this day it still has not been done. I emailed, the only response i got is this:

Hello, Thank you for contacting Spree Customer Support. Your reference number for this request is 861314.

Solving your query quickly is really important to us and a qualified Customer Support Agent will respond to your email as soon as possible. We appreciate your patience.

Thank you for your ongoing support.

Regards

Spree Customer Support

********** Weekdays: 7:00 - 18:00 Saturdays: 9:00 - 13:00

I sent follow up email- no response!