Not happy!!!!!!!!!!!!!!

I bought a pair of sneakers and requested an exchange for a bigger size and a confirmation mail was sent that the item will be exchanged once the courier collects the package. Everyday an email is sent asking when exactly will the pickup take place. Today after doing another follow-up, I was notified that the item will not be exchanged due to ''a number of changes recently due to Spree.com moving to Superbalist.com. Exchanges has been removed until the move is complete.'' This is unacceptable that I'm now impacted because of the delayed service by the courier company. If I wanted a refund I would have requested it on the 4th of September.