Not getting my refund after Spree could not fulfil my order :(

Hello, On 13 June I placed an order with Spree for a jacket and upon confirmation of order paid for the jacket by credit card. The following day, arriving at work I had the following e-mail from spree: "Hi Tammy, Some of the items you ordered are packed and ready to be shipped. Unfortunately, we will not be able to deliver the following items in your order Excursion Expedition Parka Black (1) M8J5G7I R599.00 We're really sorry for the inconvenience. We've already reimbursed you with store credit . If you'd prefer a refund, please let us know by replying to this email and we will gladly assist you. We understand and share your frustration. Rest assured that we will do absolutely everything we can to provide you with a much better experience the next time you shop with us." On the 20th of June, I rep**** to the e-mail and requested a refund. On the 22nd of June, I re-send my mail, had not received any sort of confirmation/acknowledgement from Spree. Sent another e-mail requesting confirmation that my refund was processed on the 25th of June. On the 26th (much to my surprise) I received the following e-mail: "Hi Tammy, I am sorry that this response has taken so long, this is not the service which we pride ourselves on. Kindly bear with us as we work through the queries of all our shoppers. Apologies that we could not ship out your item. I have requested that the Finance Team process the refund. I do hope that we are able to delight you the next time you purchase at Spree. Should you require any further assistance, please do not hesitate to contact us on ********** . Kindest Regards, Chezlin" On 02 July I yet again sent another e-mail, as no refund was received: "Dear Chezlin Please can you urgently advise when I can expect my refund for the jacket as per below correspondence? This is really getting ridiculous …. I think I have shown a lot of patience, but this is really not acceptable. Please urgently advise. Thank you Kind regards" Believe it or not, NO REPLY whatsoever received from Spree. On the 4th of July I managed to get through to the 087-number and spoke to Natasha, confirming receipt of my mail and telling me that my refund was processed on the 26th of June. I told her I have checked daily - no refund received. Whilst on the line, Natasha sent another request for my refund to be processed. Which I was told was going to take 24 - 48 hours. Today is the 6th and still no refund. I have tried numerously - telephone number is non-functional today. Sent another e-mail this morning: "TO WHOM IT MAY CONCERN CAN SOMEONE, ANYONE ADVISE WHEN I WILL GET MY REFUND OF R599.00? – REFER BELOW CORRESPONDENCE. IT’S BEEN 3 WEEKS AND ONE DAY, AND PROMISES WERE MADE, BUT TO DATE MY MONEY IS LYING IN SPREE’S ACCOUNT COLLECTING INTEREST. I WANT MY REFUND TODAY! I AM DONE ASKING NICELY AND I AM DONE BEING PATIENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! REGARDS, TAMMY" This e-mail was sent to Spree Support, Spree Sales and Info @ Spree, and my whole e-mail was in Red Capital Letters. Still no refund, and still no reply! I have been a regular customer buying from Spree, but this is the worst customer service ever. They weren't able to deliver my order and now I am not getting my money back. I thought I would share my experience with you all. Perhaps this will stirr things up a bit? Unhappy customer: Tammy