No Service from Spree

An order was placed on 23/11/2015. It was delivered and the shoes are not able to be worn due to a missing piece. That's all well and good, mistakes happen. A return was requested on 28/11/2015. <br> <br> I was contacted by FedEx and given a reference number for the return to be collected on Wednesday 02/12/2015. Everything was confirmed and I made myself available for the entire duration of the day. The courier did not arrive. I contacted the courier and was left on hold so long the phone died. <br> <br> I e-mailed Spree customer service. Back and forth, back and forth with apologies. But still no one has collecetd the return and now my e-mails are being ignored. When I phone the call centre, I am left on hold indefinitely. <br> <br> Since I have received many orders from [URL Removed] and have returned one or two items previously, I know that the courier is quite capable of ringing the bell. But this time [URL Removed] seems incapable of meeting their end of the bargain and I am being left with a pair of broken shoes. This is beginning to feel a lot like theft. <br> <br> I'm tired of the apologies. Just do your damned job.<br> <br>