No service delivery

I ordered shoes for Christmas in a size 6, received it days late and instead of getting a size 6 I was delivered a size 9. Even though it was ridiculous and frustrating I kept my cool and requested that they collect the shoes and send me the correct size.

After numerous phonecalls from my side in the days following I was informed that they don't have the shoes in stock anymore. I was told to pick something else from the website and do a manual order with Zakhile. I did just that and sent her all information with regards to the shoes I want as a replacement.

16 phonecalls later over the course of two weeks, again from my side, of which I had to hold on for 15 to 30 minutes each time, I was told that this can't be done. I spoke to several different people and no one could just help with this very SIMPLE query. I was phoning everyday for two weeks, and eventually requested a refund. Again, I had to wait another four days for the refund to be processed on their side. On the 4th day I lost my **** and finally received it the next day.

No one in the call centre has any idea what they are doing. I am not even mad at the initial order that was delivered incorrectly, I am furious at the seven *********** people I spoke to that just not have the ability to attend to such a normal, simple query. Not to mention the hours I had to spend holding on their stupid call centre.

I was a REGULAR Spree customer. Now I got the T-shirt. No pun intended.

Still don't have a Christmas prez!

(Kaylee, the teamleader, promised a compensation voucher last week already...I won't be holding up my breath!)