No returned calls or response on emails

I bought two items. One of which broke the following day after wearing it (Saturday). A watch was bought. The product was sent back via their courier services the tuesday. Since then a month ago i have not received the refund which was told would be done within 10 working days. I got the last reponse on the 24/11/2015 from Kelly after sending a mail the 19th. Since then i emailed them the 30th the 1st, 2nd , 3rd every day i even called and i had to leave a message to get a returned call regarding my wait and no response and guess what no one called me back yesterday nor did i get a call today. What the hell is the hold up and why am i not getting any feedback regarding the refund. I even advised them i wanted to purchase something else with the refund amount on their website but now im even not even wanting to spend it there anymore. PRODUCT RETURN #***-1