1 reviews | Active since Jan 2018
No response from Spree regarding payment made
My mother made a payment to Spree on 28-11-2017 of R928.00 for an order she placed the same day. The bank confirmed payment was done. However, Spree cancelled the order due to non payment. I contacted Spree to follow up on this via e-mail - sending them proof of payment (I received no response to my e-mail.) I then called their Call Centre and was asked to send a clearer copy of the proof of payment which I did on the same day. I have as yet received no response to this e-mail. Instead I was sent a survey.
This is the worst service I have seen in a long time and has made me lose confidence in this brand.
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree order.
Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree order.
Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team