NS
Nina S

1 reviews | Active since Dec 2014

12 May 2015, 15:35

No response from Customer Service

I placed an order for several items from [URL Removed] however they were only able to fulfill the order partially. Part of the order that they could not fulfill, was one half of a two-piece suit. They offered me store credit for the item they could not ship. <br> <br> Since then (21 April 2015), I have emailed the customer service department three times, and I have not received a single response. <br> <br> Why would I want one piece of a two piece outfit? <br> Why would I want store credit from a store that cannot fulfill my order? <br> Why would I want to do business with a company who doesn't appreciate me as a client, and ignores me when I try to resolve an issue caused by their poor business management.<br> <br> Now I am stuck with a dilemma - I don't want half of a two-piece suit, but I also don't want to return the item, because with this level of customer service I will probably never see that money again!<br> <br>

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Replies (1)
Spree.co.za
Spree.co.za's reply12 May 2015, 16:09
Official
Hello sch1308,

Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.

We are looking into the issues mentioned and will get back to you with feedback as soon as possible.

Kind Regards,
Spree Support