No Refund! *******

I returned an item to Spree on 9 May and still no refund. On my app it says its still being quality checked. I phoned the call centre and was told she would put a manual request through and it would be processed within an couple of days. Still no refund! I have emailed and called...emails not answered and call lines dropped. This is not the first time this has happened to me and previously waited over a month for my refund. I decided to give Spree the benefit of the doubt and used the service again only for the problem to repeat itself. I will never utilise the services of this company again and would not recommend anyone else to do so either. Refund me my money SPREE!!!!!