JB
Jeandre B

1 reviews | Active since May 2011

17 Feb 2015, 20:04

No Refund Received Yet

I have ordered nearly R2 000 worth of products from Spree at the beginning of February. On 6 Feb I have logged a return/refund request and send the items back to Spree via courier.<br> I have since sent them 5 emails to follow up on my refund that is due in my bank account, but Spree simply don't respond to any mails.<br> Product Return #***-1<br> Reference numbers received from Spree when I sent my request to [Email Removed] are:<br> 129106 and 129105 - for the other emails to them I was not issued any reference numbers.<br> <br> Zando is by far better than Spree when it comes to on time delivery, as well as refunds.<br> <br> Spree simply ignores your mails, but they are quick to take you money.

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Replies (1)
Spree.co.za
Spree.co.za's reply18 Feb 2015, 15:32
Official
Hello Jeandre B,

Good day,

Thank you for bringing this matter to our attention. Please accept our sincere apologies that your shopping experience was not up to standard.

We have tried contacting you with regards to this issue. Your refund has been processed and we will send you an email to confirm.

Should you have any questions or queries, please feel free to contact us.

Kind Regards,

Spree Customer Service