No refund or any feedback on return received

<p> ********** 89 - I ordered 5 items from Spree [that took ages to get delivered] and 3 of them were damaged. The dress had a hole in it under the beading at the necline at the top, a pearl fell out of the bracelet and the top was so badly sewn it was not wearable. The goods were collected for return on the 4 August 2016. I have followed up with e-mails as getting through to the call centre is virtually impossible and has resulted in a high bill. </p> <p> </p> <p>Today I spoke to Authea who was not very helpful except to tell me I should of taken a photos and sent it to them, however, you would have to be blind not to see the missing pear, hole in the dress and disastrous sewing on the top. </p> <p> </p> <p>This customer service is shocking and not acceptable. You should keep your customers informed and be more helpful. </p> <p> </p> <p>I need urgent feedback! What is going on with my refund!</p>