No refund, no response, weeks later

I had purchased items from Spree, I received a part shipment and an email stating that one items wasn't shipped because despite listing it, they didn't have stock.

I then requested a refund (not store credit) to the credit card I purchased from, Spree responds with an email asking me for my banking details so that they can EFT the money instead. I reluctantly give them my banking details and to date, I've received no refund.

I've tried contacting them through email and call centre, but get no response.

E-commerce in SA has really improved, but there still are the likes for Spree who fail miserably at the basics. Do not waste your money on them despite their pretty website!