No refund, no exchange over 10 days of return

<p>So I have 2 issues I'm unhappy about.</p> <p> </p> <p>Order Number: ********** 03 was paid for on the 12th and today (16 May) it still reflects as pending payment.</p> <p>I have emailed proof of payment and still no action has been taken. I need these outfits for a function on Saturday but at the rate Spree is going I doubt I will have them on Friday.</p> <p> </p> <p>Order Number: ********** 42 was paid for, returned a day after it was delivered as the size was small. This transaction was actioned over 10 days ago and I'm yet to receive my exchange and the refund on the one item.</p> <p> </p> <p>I plead that the above are actioned ASAP, please do not tell me that the refund will reflect between 3 to 7 days as the delay is from your side and I WANT my order delivered on Friday as again the delay cause by you.</p> <p> </p> <p>Dont bother with your standardised response but action my orders as per comment below.</p>