NO refund after one month

I ordered items online at SPREE.co.za The day the items were delivered, I returned two of them and requested an immediate refund.

UP until today, I have not received the refund. I emailed the company to report this after 2 weeks. The consultant indicated that I should read my bank statement as I could have missed the refund being reflected in my account. What nonsense, why would I complain without checking statements. He then promised to send me a copy of the payment, which I am still waiting for. My emails have not yet been responded to. This is ridiculous!! how can company that relies on modern technology and immediate payments for their payments cannot offer the same in reverse to their customers.

Really disappointed in the service!!

Disgruntled customer