NO REFUND AFTER CONTINUOUS REMINDERS / DISGUSTING

I purchased a dress from Spree and unfortunately the dress did not fit. I sent the dress back and requested a refund into my bank account. I recieved a mail 27 September titled GOOD NEWS (ja right not good news) that my refund would reflect in my bank account in 3-5 working days. We are now almost 4 weeks later and i am still begging. The first person i spoke to told me the refund hadn't been processed as they did not have my bank account details, they were meant to call me back, still nothing. I called and again and was told the payment had been made and i requested proof of payment. I am still waiting for someone to get back to me to send me proof that the refund was done as i have checked my bank account again and again and nothing. I can honestly say i will not in a hurry purchase from Spree. Zando is a much better option, i have returned to them before and the refund as processed quickly and without any hassle. I shop online a lot and often am asked by people about the online stores. i will most definately be telling them to stay away from Spree.