KdW
Kelly-ann de Witt

1 reviews | Active since Jul 2017

13 Jul 2017, 21:30

No Refund

<p>6 weeks back Hurley cap was ordered and paid for, the wrong order number was prossesed. I immediately emailed Spree to rectify it. Emailed confirm an agent will phone back, but it never happened. I phoned seven times for order to be credited and refunded, they confirmed with a reference number, but never heard from them again. I must phone them everytime to follow up and must explain from the start. NO SERVICE. Spree told me I am on a back log, but they use clients money to fund their business. Still waiting for agent to phone me back. Its been 6 weeks.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply04 Aug 2017, 10:28
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree order.

Please note that Spree no longer manage complaints on this platform. Kindly contact us on the various platforms available and we will attend to the matter and assist you thereon.

Again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team