No more buying @ spree

I made an order and it was despatched on 4 Aug but to date I don't have my parcel. I have been calling Spree since Monday 17 Aug and spoke to Rhufina who told me my parcel was at the Hartbeespost office. I called the post office and they didn't have my parcel. I called Spree again and Rhufina promised to investigate and call me again same day. She never called. I called on Tuesday and spoke to Zelpha who told me the parcel was going to be delivered on Wednesday. Wednesday I called the post office and the parcel was still not there and I called spree again and spoke to Rhufina again who told me she had no idea where the parcel was because it was showing that it left Rustenburg to come to Harties. She told me she was escalating to warehouse and would call me back before end of the day, again she never called. Today I received a call from Rhufina telling me that my parcel was delivered at my house but there was no answer. Why on earth would it go to my house when for the past 3 days I have been told that it was going to the post office and why on earth would no one call me to tell me that my parcel is at the gate. I am still waiting and I have an event tonight and no dress. APPALLED