No idea where my order is and poor customer service

<p>i placed an order with spree on 25 May for overnight delivery. i had to call them on friday to find out where my order is as nobody informed me it would not be delivered overnight and it is being delayed. constant follow up on 26 may and each consultant said to me that they will follow up and revert. nobody did so and when they did all they said was is that they are following up with the warehouse. up till now nobody knows where the order is. i requested to cancel the order and refund it to my card, i have not received any written confirmation that my order has been cancelled.</p> <p> </p> <p>i usually buy from Zando and they are never delayed and any issue i have they resolve immediately</p>