NO HONOUR

<p>I ordered 2 pairs of shoes, 1 pair being Levi hi-tops with zip. They arrived on the 31st May, I wore them once later that week and the zip on the back of 1 shoe was fauly and kept splitting from the bottom up. I sent a complaint email and asked them to please replace them. They were collected the following week. I received a phone call a week or so later saying that they were sending me a new pair but queried the size (they asked why I was sending a size 6 back when I had ordered a size 7; their misunderstanding; my sister had ordered the size 7 a week previously). I understood that the replacment pair was on its way. Not so....today they send me an email saying they will not replace them because I quote: "they are thoroughly worn". How can a pair of shoes I have had for a week possibly be thouroughly worn?? Is that how quickly Levi shoes wear out (after a few hours of being worn)?? Is that how Spree stands by the products they sell?? I should have been able to wear them for months, return them thoroughly worn and get them replaced or fixed if the zip breaks. Shame on you Spree, I know had I bought them from my local Levi store and returned them with a broken zip a few days later they have stood by their product. This is in conflict with Spree's defective goods policy that states that a defective product can be returned within 6 months. So why would I ever order from Spree again?</p>