1 reviews | Active since Oct 2015
No Full Refund
<p>Dear Sir/Ma'am, </p> <p> </p> <p>On the 17 August 2016 I requested a refund from Spree as the item I purchased was too big for me. I requested that the funds be returned to my card. The amount owing to me was R429.00. Today I received an sms notification for an amount of R154.00 that was refunded into my account from Spree. I was short paid by R275. I am upset with this glitch as the total amount of R429.00 should have been refunded into my bank account. Please can someone assist with the refund of the outstanding balance of R275.00. Return number is # ********** 34-1.</p> <p> </p> <p>Regards,</p> <p>Sam</p>
Hi Samantha
Our apologies for the frustration.
The outstanding amount was loaded as a store credit to your profile as this was redeemed on your order as such.
We will however be in touch with you to process this refund to your account.
Our apologies again for the trouble caused.
Warm regards
The Spree team
Hi Samantha
Our apologies for the frustration.
The outstanding amount was loaded as a store credit to your profile as this was redeemed on your order as such.
We will however be in touch with you to process this refund to your account.
Our apologies again for the trouble caused.
Warm regards
The Spree team
Dear Sir/Maám,
Thank you for your response.
Please note that the outstanding balance was not even loaded as store credit. I will await the outstanding balance to be refunded to card. Thank you.
Dear Sir/Maám,
Thank you for your response.
Please note that the outstanding balance was not even loaded as store credit. I will await the outstanding balance to be refunded to card. Thank you.