NO feedback from support/customer service after numerous emails

On 29 Apr an order (ORDER NR ***) was placed - although I immediately received a sms from my bank to confirm that the amount was reserved for Spree, the order status is still "pending payment". Yesterday I called my bank to confirm from them if the payment was released, and it was. I have send 3 emails to *** since Saturday but still had NO reply. On 1 May another order (ORDER NR ***) was placed - again, although I immediately received a sms from my bank to confirm that the amount was reserved for Spree, the order status is still "pending payment". I have send a few emails to ***, but NO reply. I am getting really agitated as both these amounts have been confirmed by my bank to be reserved for Spree, & I have done my best to get in touch with them, but all my emails have been ignored. Please Spree contact me urgently, and release both orders for URGENT delivery.