No feedback and parcel sent to PO instead of state

On the 28th January 2016 I placed an order for a cardigan for my baby, then I realised that spree only does a free delivery for orders over R250 so I placed more items to get to that amount, then I waited for 2 weeks without any email or feedback about the order then when I enquired yesterday I was told 'sorry for the inconvenience but my order is at the Braamfontein post office, I stated that the delivery should come to my work address but all I'm being told is : <br> <br> ''Firstly, I would like to apologize for the inconvenience as well as the miscommunication. <br> Please be advised that I have contacted speed services and it was confirmed that your order was delivered to the Braamfontein area but the name of the post office is Braampark Post Office. Therefore, your request was indeed forwarded and your parcel was delivered to Braampark Post Office with the tracking number TA***ZA.<br> I trust all is in order.<br> Once again, we sincerely apologize for the inconvenience caused.<br> Kind Regards,<br> Kelly''<br> So I would like to know why was my order sent to the PO? I just came from the post office and the guy there refused to give me my order as Ava doe not appear on my ID, Is this how you treat cust