No delivery /or response to queries

On 23 July I purchased 4 items and paid on the same day ....on the 26th I called to find out about the progress of my delivery but I got automated voices on the line for all 6 times I called..I then sent an email a couple of days later only to get a return email saying my goods are with the courier....on the third I emailed again and got a call stating my goods will be delivered the next morning ...Two days later I send another email as I still did not receive my goods ..no response .I then go the Facebook inbox route to enquire and got a respresponse from a Jacinta apologising and asking for my correct address which I confirmed on the 3rd with consultant ..I give it to her again ...still no order ..today I end yet another msg via fb inbox and ...no response ....I hav now spent double the money of my order on emails,callcalls and messages .....I am extremly furious ...my order number is ***..purchase date 23rd July. .....