NO DELIVERY OF ORDER!

First and last time I will shopped at [URL Removed] I purchased items from [URL Removed] on the 14th of Dec 2015. A week later, I still have not received my order although the website states 2-4 day delivery and it's now 5 working days later. I normally shop online (at other online stores) and have never experienced such bad service before, normally items are always delivered in the stipulated time and it's normally easy to get through to customer care if needed to do so. <br> <br> When I contact the call centre telephone line, I get put on hold and never get through to a consultant. I emailed the customer care line as well, and received no response. I wish I checked hello peter before ordering, as I would of realised not to do so!