JS
Julia S

1 reviews | Active since Jun 2016

02 Jun 2017, 10:42

No delivery of item, rude consultant!

<p>I ordered an item on the 28 May 2017 which was said to be delivered in 3 days. I ordered the items specifically because I am travelling abroad this Sunday.</p> <p> </p> <p>I called in to follow-up on my order # ********** 68 and the Consultant told me that there are delays and I can cancel the order if I want. I have never heard of such arrogance from any business. This is bad service from Spree, either they have a lot of money that they do not need any more purchases from their customers.</p> <p> </p> <p>I am truly disappointed! </p>

0
Replies (2)
Spree.co.za
Spree.co.za's reply08 Jun 2017, 08:55
Official

Hi Julia

We are terribly sorry for the experience received, This is definitely not the impression we would like our customers to have.

We will always value and appreciate you as a customer at all times, We are so sorry you had to feel this way.

We are currently experiencing delays, Our warehouse is working around the clock to ensure an urgent release on orders.

Dispatch emails will be sent once the order is out on delivery.

Kind Regards
Spree Team

Spree.co.za
Spree.co.za's reply08 Jun 2017, 08:55
Official

Hi Julia

We are terribly sorry for the experience received, This is definitely not the impression we would like our customers to have.

We will always value and appreciate you as a customer at all times, We are so sorry you had to feel this way.

We are currently experiencing delays, Our warehouse is working around the clock to ensure an urgent release on orders.

Dispatch emails will be sent once the order is out on delivery.

Kind Regards
Spree Team