No delivery & no communication

I am a customer @ Spree for years & lately I am not buying like I used to cause their service is very poor!! I ordered an item on 3/11 & paid which I got comfirmation on 6/11 that funds have cleared & my item is being dispatched from their warehouse. On 7/11 I got notification that item is handed over to the courier & will get my delivery soon.

Today, 10/11 which is 3 days later I called & emailed Spree to follow up on my delivery- only to get a response that the courier couldn't locate my address. I didn't change address & this is my home address yet they say company closed. I don' t know which address they went to. I have received deliveries from different couriers @ the same address for past 3 years!! Nobody even bothered to call & confirm until I called to follow up, meaning they would have just kept quiet while I paid for those goods!!

It is such a pity to experience this kind of service otherwise they will lose more customers if they can't treat their customers well. They must follow up with their couriers.