No customer service ethcis

<p>I am a regular Spree customer of Spree. Recently i bought boots to the value of over a R1000. The one pair of boots were too tight and i sent it back. I was told that checks will take place between 5 - 10 working days. I have called a few times to find out where my order is, and the 2nd last time i called i heard that my order was still not placed but it will be released. On Monday 23 May 2016 i called again, only to hear that there was a problem with my order and they will get back to me. I was adamant and did not want to drop the phone and insisted to speak to a superior. Ulphia told me that she will put me through to her team leader. My point here is, no one called to say there is a probelm with my order, no communication form Spree side. I mean really, if i would not phoned then i would not have known that there is problem. I was put through to the team leader, Joy, I explained my story to Joy and she promised to investigate and to call me back. At 4 yesterday afternoon i picked up the phone again as Joy never called back. Here i am talking about a team leader. I told her that i am taking this to Hellopeter because this is very bad customer service. I was put through to Greg who is the manager. Once again i explained my story to him. I told him how upset i am and how bad the team leader and Ulphia is. Major problem with feedback and customer service. Not once was did anyone of Spree called to say they are sorry. Greg apologisted and promised the boots will be delivered on Tuesday. Thank you Greg, i just received my boots. Point and bottom line is, i did not receive any good customer service from Spree. very bad though. I will think twice if i am going to order at Spree.</p>