No customer service at all from Spree!

I placed an order with their discount code and the card payment failed as the time allowed to enter the one time pin is too short. I then proceeded to do an EFT within 1/2 hr of placing the order. This was early hrs of Monday morning and I sent the POP to them during the course of the morning of Monday 28th. I checked the order status on the app and it said awaiting monies to reflect in their banking account so I presumed as it takes 24hrs to reflect I will still get the ordered items by Thursday and I selected delivery within 2 days when I checked out as I'm away from Friday. To my dismay they sent me an email today saying the order is cancelled due to the fact that I didn't make the payment! Since then, I cannot get thru to them telephonically and my emails are deleted without them even reading it. Absolutely disappointing to say the least! I had similar problems with Spree in the past and I don't recommend anyone to do business with them. Their customer service leaves a lot to be desired and is actually non-existing!!