MS
Marli S

1 reviews | Active since Oct 2012

03 Jan 2017, 09:55

NO customer service!!

<p>I have phoned Spree three times about a problem to resolve a return request - each time I have spoken to a new customer service staff member - and explained my situation with my return request number and all the details but NONE of them takes pride in what they say over the phone as ALL three of the staff members said they would follow up and get back to me but I haven’t heard back from one of them! This is pathetic!!! Spree you just lost a regular customer, and guess what… ALL of my online shopping friends know about the problem I am having!! So I suppose it’s good buy to a whole lot of customers!</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply09 Jan 2017, 17:46
Official

Hi Marli

Our apologies for the frustration caused.

The matter was escalated to our warehouse team and the necessary investigation took place.

You will receive confirmation when the refund is processed via email.

Again, our apologies for the inconvenience caused.

Warm regards

The Spree team