CD
Cat D
1 reviews | Active since May 2010
14 Nov 2016, 11:06
No communication regarding return
<p>On October 30 (two weeks ago) I requested a return of a recent order.</p> <p>The parcel was picked up shortly after the return had been requested.</p> <p>However, thereafter I have heard NOTHING again from Spree regarding this return.</p> <p>I tried to follow up with them. On Wednesday, November 9, I sent an email to Support to ask whether there was any update on this return request. Up to now, I have not received a reply.</p> <p>On Friday, November 11, I sent an inbox message to their Facebook page. The message was marked as "seen" that afternoon, but I have not received any responses.</p> <p>So later on Friday afternoon, I phoned them. I spoke to a lady who said that she would make sure my return gets processed and that my store credit would be reflected on my account. Again - nothing has happened!</p> <p>What is going on at Spree?!</p>
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Replies (2)
Spree.co.za's replyOfficial
14 Nov 2016, 11:58Hi Carin
Our apologies for your experience.
Our payments team has processed your store credit to your profile, you are welcome to view your balance by clicking on 'Account' then selecting 'Credit'.
Our apologies for the inconvenience caused.
The Spree team
Best regards,
Spree.co.za's reply14 Nov 2016, 11:58
Official
Hi Carin
Our apologies for your experience.
Our payments team has processed your store credit to your profile, you are welcome to view your balance by clicking on 'Account' then selecting 'Credit'.
Our apologies for the inconvenience caused.
The Spree team
Best regards,
CD
Cat D's updateReviewer Update
14 Nov 2016, 12:42This matter was resolved within minutes after I published my complaint on hellopeter.
Thank you!
CD
Cat D's update14 Nov 2016, 12:42
Reviewer Update
This matter was resolved within minutes after I published my complaint on hellopeter.
Thank you!