1 reviews | Active since Jun 2017
No communication or assistance on delivery of order.
<p>I had placed an order on the 1st of June and patiently waited as I had check a day later to see their message regarding delays on the Spree website. I called the call centre on the 09th of June not to harrass them for my order but simply get an update as to when more or less I can expect my package which I had already paid for, the agent sounded lagartic and just advised me she cannot give me any information regarding my order delivery. </p> <p> </p> <p>It is now the 12th of May and thought perhaps there would be some change to my order status yet it is stiwll waiting to be packaged over for the past 2 weeks. I am hightly dissapointed as I have been a loyal customer to Spree and didnt not expect a delay of 2 and a half weeks now. If I can kindly get a response as to when my order will be dispatch or atleast delivered?</p> <p> </p>
Hi Allcay
Our apologies for the unusually long turnaround time for your recent order.
We also would like to extend an apology for the manner in which your call was handled, we have taken this up with the agent who assisted you.
We have since received confirmation that your order has been processed by our warehouse team and this has been handed over to our courier partner and delivery should be processed within 2-3 working days.
Again, our apologies for the frustrating experience.
Warm regards
The Spree team
Hi Allcay
Our apologies for the unusually long turnaround time for your recent order.
We also would like to extend an apology for the manner in which your call was handled, we have taken this up with the agent who assisted you.
We have since received confirmation that your order has been processed by our warehouse team and this has been handed over to our courier partner and delivery should be processed within 2-3 working days.
Again, our apologies for the frustrating experience.
Warm regards
The Spree team
Thank for your feedback and assistance.
Thank for your feedback and assistance.
