No communication and long turnaround time

I have requested the return for the above order number on the 6th of March.The following day on the 7th the courier company people came to collect the parcel at my workplace without any communication from Spree,unfortunately I didn’t have the parcel with me that day as I was not informed about the collection date.On Thursday the 8th I contacted Spree customer service to explain the matter,I was advised that the parcel will be collected the following day which was Friday the 9th.No one showed up on Friday. On Tuesday the 13th I called Spree again in the morning,was advised by the consultant that she was sending the request for communication to be sent to me at the date of collection .I’m still waiting..On Monday the 20th I called Spree again and the agent advised that the parcel will either be collected that day or on Tuesday.Nothing happened.On Tuesday during the day I called again and the agent told me that the courier company should collect that very same day..today is Thursday and I’m still waiting.No one is communicating with me Order number : ********** 56-1