No Communication and goods delivery

I have close to a week going for the second one waiting for the delivery to be made its a total inconvenience since part of the goods were suppose to be a gift and the event has passed.<br> <br> How does a delivery service get lost and never make efforts to contact me. This is very frustrating worse having to call spree and wait on the line for more that 10min to speak to a customer rep since sending emails is a complete waste of time. They never respond to emails I doubt if they even read them.