ZK
Zareena K
1 reviews | Active since Mar 2015
30 Mar 2015, 12:15
NO COLLECTON AND CREDIT
I have requested Spree to collect order *** on the 23rd of March and they still haven't collected it. Also, I cancelled my order *** on the 25th of March and still haven't been credited to my account.<br> <br> I have called the call center but can never get through as it is always busy. The one time I got through, I was told that the credit takes 24 hours. Its been days now and nothing is happening.<br> <br> I want Spree to collect my parcel- ***, credit me, and then also credit me for my order that I paid for then cancelled- ***
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Spree.co.za's replyOfficial
30 Mar 2015, 16:34Hello ZKWP,
Good day,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Please note we tried contacting you regarding your refund, however, we were not successful.
We also escalated your collection request, the couriers will be in contact with you shortly.
Please accept our apology for the inconvenience caused with your refund.
We acknowledge your frustration and we are working on resolving the issue for you.
Kind Regards,
Spree Support
Good day,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Please note we tried contacting you regarding your refund, however, we were not successful.
We also escalated your collection request, the couriers will be in contact with you shortly.
Please accept our apology for the inconvenience caused with your refund.
We acknowledge your frustration and we are working on resolving the issue for you.
Kind Regards,
Spree Support
Spree.co.za's reply30 Mar 2015, 16:34
Official
Hello ZKWP,
Good day,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Please note we tried contacting you regarding your refund, however, we were not successful.
We also escalated your collection request, the couriers will be in contact with you shortly.
Please accept our apology for the inconvenience caused with your refund.
We acknowledge your frustration and we are working on resolving the issue for you.
Kind Regards,
Spree Support
Good day,
Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.
Please note we tried contacting you regarding your refund, however, we were not successful.
We also escalated your collection request, the couriers will be in contact with you shortly.
Please accept our apology for the inconvenience caused with your refund.
We acknowledge your frustration and we are working on resolving the issue for you.
Kind Regards,
Spree Support