New customer opportunity lost

<p>So I tried to use your service for this first time in the last week of June.. my experience:</p> <p> </p> <p>Found shoes I like, added to cart, entered all relevant details, purchased - somehow the purchase did not take - so I went back into the order detail to find a "pay now" option so that I can complete the order, but you don't have a "pay now" option after the order has been placed.</p> <p>I still want the shoes, so I email you, I get no response, except an email stating you've cancelled my order.</p> <p>I still want the shoes, eventually I get an email to try again - which I do.</p> <p>I try the purchase again, only this time, the first time customer voucher you gave me is no longer working (because of the initial failed purchase) - yeah by now I am super unhappy</p> <p>I email you, I hear nothing back (by this time I'm over it & I don't want to do business with you)</p> <p>Get an email with a new voucher, today I get a promo mail saying you have a 50% discount on a second pair of shoes - so I think, well ok, let me try once more.</p> <p>I go in, select the shoes I want, make the purchase, NO 50% discount! OMW! Luckily I did not fill in the OTP, so you got no money from me!</p> <p>I phone your call centre, only to be told "oh you must enter this code", I go look on your promo email, no mention of a code anywhere! </p> <p>PS. Your agent did not try to retain me, and is not good at empathising with a customer, and also I heard them smiling while they spoke to me (almost like this humours them).</p> <p> </p> <p>WORST customer experience EVER!</p>