Never got my money back

I placed an order on the 26th of December but made an error while making the online payment, i contacted spree immediately but no one got back to me the order was canceled and my money was just hanging there i called them they asked for my banking details because they will process a refund, when i called again they told me they required a proof of payment and never got back to me or even tell me they have received my proof of payment i apparently they don't have the best service one of my friends was even shocked to hear that i placed an order through spree.