My order was NOT delivered

Spree sent me an email to confirm that my order was delivered on Friday 21 August 2015 at 17h00.<br> I responded saying - sorry it wasn't - twice<br> They then get 'proof' from the warehouse of delivery - the handwriting is not mine, it is a copy of my name with no signature<br> I was not home on Friday 21 August until +/- 18h00 to accept delivery and my name has been **********ly copied on the delivery slip<br> I would like this to be investigated and my order delivered or refunded