Missing item – sent 3 e-mails with NO response from Spree

<p>I placed an order (nr ********** 66) on the 25th of September. After the order has not been delivered by the promised date (i.e. 2 – 4 days), I sent a mail on the 29th, with no response. I sent another mail on the 1st of October, again with no response from Spree. I received a parcel and a mail stating the “primary” order was delivered on the 4th of October. However, there was an item missing from the order. I waited patiently, but to no avail, and sent another mail on the 21st of October – again NO response from Spree.</p> <p> </p> <p>The service from Spree has been shocking, to say the least. It is not okay that I paid for an item 6 weeks ago, have still not received delivery, and receive no response on their support mailbox. This is the worst service I have ever experienced from an online retailer.</p> <p> </p> <p>I expect a swift resolution from Spree.</p>