MM
Mpho M
1 reviews | Active since Sept 2010
27 May 2015, 07:38
Mismanagement of Funds
I had returned an item via post office and Spree stipulates that you send them proof of payment for the cost of the packaging that you incur- which I did. However I am just worried in a sense that I had requested a store credit, which I received and as of yesterday made another purchase from the store with it , however I also received a refund of the same amount for the item via EFT. I do not want to be held accountable for this management of funds as I just wanted the cost that I incurred from packaging be sent via EFT and the item that I returned, the amount be converted into a store credit , please kindly look into this promptly.
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Replies (1)Spree.co.za's replyOfficial
27 May 2015, 10:24Hello Mphonik,
Thank you for your feedback and for taking my call. Our customer feedback is invaluable to us and it helps us improve our internal processes and procedures so we can ensure we satisfy our customers.
Our payments team will be in contact with you regarding this.
Thank you very much for getting back to us.
Kind regards,
Spree Support
Thank you for your feedback and for taking my call. Our customer feedback is invaluable to us and it helps us improve our internal processes and procedures so we can ensure we satisfy our customers.
Our payments team will be in contact with you regarding this.
Thank you very much for getting back to us.
Kind regards,
Spree Support
Spree.co.za's reply27 May 2015, 10:24
Official
Hello Mphonik,
Thank you for your feedback and for taking my call. Our customer feedback is invaluable to us and it helps us improve our internal processes and procedures so we can ensure we satisfy our customers.
Our payments team will be in contact with you regarding this.
Thank you very much for getting back to us.
Kind regards,
Spree Support
Thank you for your feedback and for taking my call. Our customer feedback is invaluable to us and it helps us improve our internal processes and procedures so we can ensure we satisfy our customers.
Our payments team will be in contact with you regarding this.
Thank you very much for getting back to us.
Kind regards,
Spree Support
