Misleading Advertising and Lack of Response / Feedback

A few weeks ago I purchased items on Spree during a "30% off if you buy 3 items" sale. When I tried to enter the code to redeem the discount I kept receiving an error that said "discount will be app**** at checkout". However, upon checkout, no discount was app****. I emailed immediately to query this. I received no response, I sent 5 more emails that received no response. Eventually I phoned them, the agent could not assist me and said that she would have to speak to her marketing manager.

I then received this email: Hi Lynn

Hope this email find's you well.

I regret to inform you that the LAST30 voucher code app**** for Sale Items only. As per your order, none of the items you purchased were on sale.

I have requested for the incorrect item to be investigated, please advise if I should log a return and do an exchange for the correct item.

Awaiting your response so we can assist.

Kind regards Andrea

I sent a reply and have since then not heard anything back from then. I see on Facebook also that they just ignore any queries that people send. I'm not surprised to see that none of the queries on here have been dealt with either.

What shocking customer service. Word of mouth can spread very quickly and with enough bad publicity a company with such little care for their customers will not survive for a long time.