1 reviews | Active since Jul 2012
MINUS 6 stars for Spree.co.za
<p> I placed an order with Spree in April 2016. I immediately sent them proof of payment and requested delivery for that day and provided them dates on which I would not be in the office to receive my package. They then deliver on the dates I advised in writing, for them not to do so.</p> <p><br />I sent a total of 5 written requests asking where my package is and put a read receipt on all. While most were opened and read, two were deleted without being read - thanks Spree now we know how seriously you take your customer complaints.</p> <p>After calling them to advise I had not received the goods (which I needed for a funeral no less) I was then given the name of the person who signed for the package and asked if I knew that person, and that if I dont, I should make efforts to find the person and retrieve my stuff (...really?) After they tried to pass the buck that way, they then blamed the courier service for delivering. In May I contacted them to say once again I did not know the person, I did not have the goods and that I wanted a refund - they then ask me if I can get security tapes (?), they were going to send the courier to me to confirm who signed for the package (??) and if that checked out I would get a refund. Please note, to date I am still waiting for the courier.</p> <p>Mid June I got a follow up call from Spree by which time I had had managed to track my parcel down myself and thank goodness I did get my goods eventually. I then let Spree know that I got my parcel and that I was extremely unhappy with them about their service, I wanted a full report of what happened, and I wanted to take this further with a manager. I was told the manager was on holiday and would contact me. It is now almost August and no-one from Spree has had the decency to make this right.</p> <p>I will never order from you again, and whats worse for you, I get all my friends, family and acquaintances to think twice before they use you either. I will be recommending Take-alot instead. Thank you!</p>
Hi Kim
We are truly disappointed to learn about your experience and we are following up with our logistics department.
We are investigating all the details listed and will revert shortly.
Warm regards
The Spree team
Hi Kim
We are truly disappointed to learn about your experience and we are following up with our logistics department.
We are investigating all the details listed and will revert shortly.
Warm regards
The Spree team
My complaint was lodged on 22 July. As at todays date - 16 August I have had no further feedback or remedial action from this supplier.... What they have done though in the mean while is delete more of my emails sent directly to them without being read. Thanks whoever invented read receipts - you get +10 stars from me.
My complaint was lodged on 22 July. As at todays date - 16 August I have had no further feedback or remedial action from this supplier.... What they have done though in the mean while is delete more of my emails sent directly to them without being read. Thanks whoever invented read receipts - you get +10 stars from me.
Hi Kim
All emails are sent to a centralised emailing system and no emails are deleted.
The last dated email from your email address received was on the 22.06.2016.
Feedback has been provided to our logistics team and steps has been put into place to ensure that the same does not re-occur.
Our apologies for the frustration caused.
Warm regards
The Spree team
Hi Kim
All emails are sent to a centralised emailing system and no emails are deleted.
The last dated email from your email address received was on the 22.06.2016.
Feedback has been provided to our logistics team and steps has been put into place to ensure that the same does not re-occur.
Our apologies for the frustration caused.
Warm regards
The Spree team
LIES! its amazing how instead of making this right with your customers you guys are more interested in having everyone believe read receipts just generate themselves out of this air... that notion is just about as ridiculous as the service you provide. It never ceases to amaze me of the lies, apathy and incompetence companies try to get away with. You are so lucky this platform does not allow screenshots or I would have posted all the unread emails that was deleted - the last one on 02 August 2016. I dont want your appologies - it clearly means nothing as hello peter grows everyday with more insidious customer service stories. This company is pathetic.
LIES! its amazing how instead of making this right with your customers you guys are more interested in having everyone believe read receipts just generate themselves out of this air... that notion is just about as ridiculous as the service you provide. It never ceases to amaze me of the lies, apathy and incompetence companies try to get away with. You are so lucky this platform does not allow screenshots or I would have posted all the unread emails that was deleted - the last one on 02 August 2016. I dont want your appologies - it clearly means nothing as hello peter grows everyday with more insidious customer service stories. This company is pathetic.