MINUS 6 stars for Spree.co.za

<p> I placed an order with Spree in April 2016. I immediately sent them proof of payment and requested delivery for that day and provided them dates on which I would not be in the office to receive my package. They then deliver on the dates I advised in writing, for them not to do so.</p> <p><br />I sent a total of 7 written requests asking where my package is and put a read receipt on all. While most were opened and read, 2 were deleted without being read - thanks Spree now we know how seriously you take your customer complaints.</p> <p>After calling them to advise I had not received the goods (which I needed for a funeral no less) I was then given the name of the person who signed for the package and asked if I knew that person, and that if I dont, I should make efforts to find the person and retrieve my stuff (...really?) After they tried to pass the buck that way, they then blamed the courier service for delivering. In May I contacted them to say once again I did not know the person, I did not have the goods and that I wanted a refund - they then ask me if I can get security tapes (?), they were going to send the courier to me to confirm who signed for the package (??) and if that checked out I would get a refund. Please note, to date I am still waiting for the courier.</p> <p>Mid June I got a follow up call from Spree by which time I had had managed to track my parcel down myself and thank goodness I did get my goods eventually. I then let Spree know that I got my parcel and that I was extremely unhappy with them about their service, I wanted a full report of what happened, and I wanted to take this further with a manager. I was told the manager was on holiday and would contact me. It is now almost August and no-one from Spree has had the decency to make this right.</p> <p>I will never order from you again, and whats worse for you, I get all my friends, family and acquaintances to think twice before they use you either. I will be recommending Take-alot instead. Thank you!</p>