1 reviews | Active since Oct 2015
Manage your operation better!
I have paid my order almost two days back now, mailed proof of payment to customer service as soon as I done it, mailed a few times there after asking if they received my proof of payment since my order still states \Awaiting Payment". Did this for 2 days. Even tried to call customer services but get no answer due to \""High volumes\"".<br> <br> Today my order is cancelled without any feedback at all. You still have my money! Not sure if you planning to pay me back maybe or what since guess what no feedback!!<br> <br> If you cannot gear your operations up to handle sale volumes why have them? You just frustrate your customers! This is my first time buying at Spree and not sure why I should return since none of this was a good experience.<br> <br> Communication is King!"""
Our sincere apologies for this experience.
We have allocated your proof of payment and our system unfortunately did not pick this payment up as the payment reference which was used did not correspond with any order number.
Since the proof of payment was sent to us directly from the bank, we had no way of responding to you directly.
Our finance team has since investigated and is giving this urgent attention.
We will respond to you by email.
Again, our apologies for the inconvenience caused.
Warm regards
The Spree team
Our sincere apologies for this experience.
We have allocated your proof of payment and our system unfortunately did not pick this payment up as the payment reference which was used did not correspond with any order number.
Since the proof of payment was sent to us directly from the bank, we had no way of responding to you directly.
Our finance team has since investigated and is giving this urgent attention.
We will respond to you by email.
Again, our apologies for the inconvenience caused.
Warm regards
The Spree team